23.2(a)Trevor,Joss,Michael and Leona are all managers in HGF Co experiencing conflict in their teams.
Trevor responds to conflict by encouraging the individuals to bargain and negotiate.
Joss puts emphasis on the task in hand and stresses that the group effort must be superior to individual effort.
Michael likes to use his power as manger to force a settlement on his team.This causes some resentment amongst his team members.
Leona ignores the conflict in the hope that the issue is trivial and the team will then continue to operate as normal.
The following are management responses to conflict:
For each manager,select the response that they use to conflict.
(b)Are the following statements about conflict resolution true or false?
(i)Compromises result in all parties being satisfied
(ii)A win-win situation is rare,but is the best solution to conflict resolution
(iii)A lose-lose situation is not possible
(iv)Win-lose situations can result in damaged relationships within the team(2 marks)
23.3(a)(i)A This is raw material to be processed.
(ii)B This has been processed and then presented.
(iii)B This has been processed and then presented.
(iv)A This is raw material to be processed.
(v)B This has been processed and then presented.
(vi)B This has been processed and then presented.
(b)C Strategic information will help senior managers with long-term planning.