22.17 ABC has promised customer DEF that a product will be delivered on a certain date.The product is in
fact delivered nearly a month late.As a direct result DEF misses an important deadline and has to pay
In what way has ABC failed DEF?
A Failed to communicate
B Failed to meet deadlines
C Failed to comply with job specifications
D Failed to deliver the exact product needed(2 marks)
22.18 When considering a personal development programme for an employee,what should be the first stage?
A Planning a learning and development programme
B Establishing learning targets
C Broadening the employee's knowledge and experience
D Setting up a competence framework(2 marks)
22.17 B Rationale:You may have considered failing to communicate,but you are not given enough information in the scenario to assume that this is the case.
22.18 D Rationale:A competence framework sets out what an employee should be able to do and ought to know.